We’ll accept return requests for items that are unused. The product(s) must be in their original packaging. We do not accept returns for gift cards. If you wish to return your item, we must receive your request via email at email@example.com within 5 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within one-two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you will like to exchange your product, we’re happy to exchange the item for a new one. The product(s) must be in their original packaging and unopened. Please email firstname.lastname@example.org within 5 days of receiving your product to begin the process.
After you’ve submitted a return request to email@example.com, we will send you a PDF of a return shipping label. Please print it out and affix it to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.